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BlueCard Worldwide®

As an eligible Blue member, you can use this website to find doctors and hospitals outside of the United States, Puerto Rico and U.S. Virgin Islands. You can also find other valuable resources to help you stay safe and healthy around the world.

Site Use Agreement

Note to Site/Mobile Users: If you agree to what you read below, please select the terms and conditions checkbox next to the statement "I accept the terms and conditions described above." By doing so, you indicate that you understand and intend this Site Use Agreement (“Agreement”) to be the legal equivalent of a signed, written and binding contract; that you intend to legally bind yourself and any individuals (family members or dependants) that use your alpha prefix to access the site or mobile applications; and that you will have access, subject to and governed by the terms and conditions set forth in this Agreement, to certain content and information, referred to as GeoBlue Technologies, that are provided by Worldwide Insurance Services, LLC or certain of its affiliates (collectively, the “Company”) and certain provider network information provided by AXA Assistance USA, Inc. (“AXA Assistance”).

If you do not agree with the terms in this Agreement, you will not have access to the Content.

1. Your Agreement Regarding Access to and Use of Content

This Agreement will set forth the terms and conditions relating to your access to and use of the Content. This website/wireless (mobile) service provides you with access to certain tools, services and resources, including content which is proprietary to Company, such as: (i) information about healthcare services in destinations around the World; (ii) translation databases (drug and medical phrases and terms); and (iii) travel health and safety information, in each case, made available through this website or accessible through wireless (mobile) services, whether now existing or developed in the future (collectively, the “Content”). Use of the Content constitutes acceptance to the terms and conditions set forth herein.

In the event that you are accessing the Content through a downloadable app made available through the Apple store, both you and the Company acknowledge that this agreement is concluded between you and the Company. Apple is not a party to this Agreement, and has no responsibility for the Content or the downloadable app.

You specifically acknowledge and agree that neither the Company nor Blue Cross and Blue Shield Association (“BCBSA”; references to BCBSA herein include the independent Blue Cross and/or Blue Shield Plans which comprise and are members of BCBSA) is responsible for the information provided through the International Provider Search feature relating to the healthcare providers and facilities around the world. The provider information is being supplied to you by AXA Assistance, and neither the Company nor BCBSA has responsibility for its accuracy or liability of any nature whatsoever relating to your use of any of the providers contained in such search feature. AXA Assistance is solely responsible for the provision of such information.

Summary of "Terms of Use; Legal Disclaimer" (For full text, see Section 5 of this Agreement.) Use of any of the information and data contained in the Content is entirely at your own risk. The Content is provided "as is", without warranty of any kind, either express or implied. You acknowledge and agree that the Company and BCBSA are not responsible or liable in any manner for the information provided about any of the healthcare providers as such information is provided by AXA Assistance. Utilization of any of the healthcare providers in the Content or reliance upon any of the Content or through the International Provider Search feature shall be at your sole discretion. Company and BCBSA expressly disclaim all representations and warranties and/or liability relating to all interactions, of any nature, you may have with any of the healthcare providers or any situation that arises out of your use of the Content of any nature whatsoever.

You and any family members registered under your account shall be bound by the terms and conditions in this Agreement. Access to the Content and the International Provider Search feature is protected through the alpha prefix provided by your Blue Cross and/or Blue Shield insurance plan (each a “BCBS Plan”). You acknowledge, agree, and warrant that you will provide access to your alpha prefix only to your spouse and/or dependants and only to the extent that they also have coverage under your BCBS Plan, and you agree that any user of your alpha prefix is bound by the terms set forth in this Agreement.

Your access to the Content via the website and/or mobile services shall serve as a personal, revocable, non-exclusive, non-transferable license to access the Content for the purposes for which it is intended as described herein, conditioned on your continued compliance with the terms of this Agreement. You will be responsible for maintaining the confidentiality of your alpha prefix. You agree that you will not impersonate any other person or entity by posting communications using a false or misleading alpha prefix or otherwise attempting to utilize the Content in an anonymous or unauthorized manner. Use of your alpha prefix, by any party, including but not limited to a spouse and/or dependants, at any time, shall constitute your consent to such use and such user's agreement to be bound by the terms and conditions of this Agreement.

2. Use of the Content

You agree not to use the Content for any purpose that is unlawful or prohibited by the terms and conditions of this Agreement. The Content contains valuable, proprietary content owned by the Company and/or AXA Assistance that is protected by state, federal, and international law, including, without limitation, copyright and trade secret laws. You may use the Content strictly for your own individual, personal use. The Content shall not be distributed, re-sold or used in a commercial manner.

In the event that any third-party claims that the Content or your possession and use of the Content infringes on its intellectual property rights, the Company shall be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property rights, unless such claim relates to the provider information, in which case AXA Assistance shall be responsible.

Additionally, you represent and warrant that (i) you are not located in a country that is subject to any U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) that you are not listed on any U.S. Government list of prohibited or restricted parties, including but not limited to the Office of Foreign Assets Control (OFAC) list.

3. Security of the Content

The Content will be protected by the Secure Socket Layer (SSL) technology. This technology allows the Company to use advanced encryption tools to protect information transmitted between your computer/wireless (mobile device) and Company’s server. Despite Company's reasonable efforts to maintain security, you acknowledge that use of the Internet/wireless networks is solely at your own risk and subject to all applicable local, state, national, and international laws and regulations. Actual or attempted unauthorized use of the Content may result in criminal and/or civil prosecution. For your protection, Company reserves the right to view, to monitor, and to record activity relating to the Content served off of Company’s server without notice or permission from you. Any information obtained from monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with investigation or prosecution of possible criminal activity relating to the access to or use of the Content. Company will also comply with all court orders involving requests for such information.

4. Provider/Patient Relationship

You understand that the provider information is being provided by AXA Assistance. The Company and BCBSA are not liable, in any manner for any of the information presented or any of the interactions, of any nature, that you may have with a provider found through the International Provider Search feature.

You acknowledge and agree that Company, BCBSA and AXA Assistance do not recommend or endorse any particular doctors, dentists, healthcare providers, hospitals, medical clinics, physician practices or medical services of any kind. You understand that the information about the providers contained in the International Provider Search feature has been provided by AXA Assistance. Neither the Company nor BCBSA is or can be held liable or responsible for inaccurate, incomplete, or misleading information (collectively, "misinformation") whether or not the Company or BCBSA could have discovered such misinformation.

You understand that the Company and BCBSA are not responsible or liable for any costs, expenses, or charges, of any nature whatsoever, in connection with the professional services provided to you by a Provider.

5. Terms of Access and Use; Legal Disclaimer

Access to and use of any the Content is provided "as is", without warranty of any kind, either express or implied, to the maximum extent permitted by applicable law, including without limitation: (1) any warranties concerning the accuracy, completeness, reliability or availability of Content, products, services or results; and (2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

Utilization of the information contained in the Content or reliance upon any of the Content shall be at your sole discretion. You acknowledge that the Content may not be comprehensive and that there may be healthcare services or other information that may meet your needs.

Neither the Company, BCBSA nor AXA Assistance nor any of their respective employees, agents, directors, proprietors, partners, representatives, shareholders, attorneys, predecessors, successors or assigns, will be liable for any direct, indirect, incidental, special or consequential damages (including but not limited to lost profits and damages that result from inconvenience, delay or loss) arising out of use of, or inability to use, the Content, even if the Company, BCBSA or AXA Assistance has been advised of the possibility of such damages or losses and regardless of whether such damages are caused by negligence, gross negligence and/or recklessness.

Neither the Company nor BCBSA is liable for any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, wireless network failure, theft or destruction or unauthorized access to, alteration of, or use of information, whether for breach of contract, tortuous behavior, negligence or under any other cause of action.

The Content may contain links to websites operated by parties other than the Company. Such links are provided for your reference and convenience only. You acknowledge and understand that the Company does not control such websites and you agree that the Company is not responsible for the content of such websites. The inclusion of links to such websites does not imply any endorsement of the material on such websites or any association or affiliation of any nature with their operators by the Company.

Company claims the copyright and other intellectual property rights in and to all Content (other than the information relating to the providers and any other third-party content copyrighted as such).  Company also owns a copyright in the Content as a collective work and/or compilation, and in the selection, coordination, arrangement, and enhancement of its content. Your use of the Content is for your personal and noncommercial use. You agree not to copy, modify, adapt, reproduce, translate, distribute, transmit, reverse engineer, decompile or dissemble any aspect of the Content, with the following exception: You may display, print, and store one electronic copy of certain portions of the Content provided for your personal use. You may not "mirror" any material contained in the Content on any other server.

The Company may be contacted at GeoBlue Technologies, One Radnor Corporate Center, Suite 100, Radnor, Pennsylvania, 19087, U.S.A., customerservice@geo-blue.com, 1.855.682.7965.

You also acknowledge that use of the Content through an app must also comply with all applicable third party terms of agreement. In the event that you are accessing the Content through a downloadable app made available through the Apple store, both you and the Company acknowledge and agree that Apple and Apple’s subsidiaries are third party benficiaies of this Agreement, and that upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce the Agreement against you as a third party benficiary thereof.

6. General

This Agreement is governed by the laws of the Commonwealth of Pennsylvania, U.S.A. You consent to the exclusive jurisdiction and venue of courts in Philadelphia, Pennsylvania, U.S.A., in all disputes arising out of or relating to the access to or use of the Content. Access to or use of the Content is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth in this Agreement, then the invalid or unenforceable provision that most closely matches the intent of the original provision and remainder of the Agreement shall continue in effect.

This Agreement constitutes the entire agreement with respect to your use of the Content, and it supersedes all prior or contemporaneous communications of any nature regarding same. A printed version of this Agreement and of any notice given in electronic/wireless form shall be admissible in judicial or administrative proceedings based upon relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

In your individual capacity you: (i) represent and warrant that you are at least 18 years of age and that you possess the legal authority to enter into this Agreement (for you and on behalf of your spouse and/or dependants, if applicable) and to access and use the Content in accordance with the terms and conditions of this Agreement; (ii) represent and warrant that all information supplied by you in registering and utilizing the Content is true and accurate; and (iii) agree to supervise all usage of any party utilizing and accessing the Content with your alpha prefix.

“BlueCard Worldwide” and “GeoBlue” are trademarks of Blue Cross and Blue Shield Association, used with permission. All rights reserved.

7. Term and Termination

The terms and conditions of this Agreement will take effect upon execution (when you select the terms and conditions checkbox next to the statement "I accept the terms and conditions described above."). The term of this Agreement is for as long as your coverage under your BCBS Plan remains active.

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